FAQ
Frequently Asked Questions (FAQs)
1. How long will it take to receive my order?
We offer standard shipping within 7–12 business days across South Africa. Once your order is processed, you’ll receive a confirmation email with tracking details. Delivery times may vary slightly based on your location.
2. How can I track my order?
After your order has been dispatched, you’ll receive an email containing your tracking number. Use this to check the delivery status through our courier’s website at any time.
3. What if my order arrives damaged or defective?
If your order arrives damaged or faulty, please contact us right away at dashmateshop@gmail.com with your order number and clear photos of the issue. We’ll arrange a replacement or refund as outlined in our Returns Policy.
4. Can I return or exchange a product?
Absolutely! We offer a 30-day return policy. If you're not satisfied, you can return the item in its original condition for a refund or exchange. Please visit our Returns & Exchanges page for step-by-step instructions.
5. What is the DashMate CarPlay System?
DashMate CarPlay systems are premium in-car touchscreen displays that provide wireless Apple CarPlay and Android Auto functionality. Enjoy seamless navigation, music, calls, and more—without replacing your existing stereo.
6. How do I install the DashMate CarPlay System?
Installation is simple and requires no wiring or complicated setup. Just plug it into your car's cigarette lighter or USB port, and attach the display to your dashboard or windshield using the included mount.
7. Does the system work with all cars?
DashMate CarPlay systems are universally compatible with most vehicles that have a functioning lighter port or USB and a speaker (via AUX or FM transmission). It’s designed to work in cars that don’t have built-in CarPlay.
8. Do you ship internationally?
Currently, we only ship within South Africa. However, we’re working on expanding our shipping options in the near future!
9. How can I contact customer support?
You can reach our friendly team at dashmateshop@gmail.com We’re happy to assist with any questions or concerns.
10. What payment methods do you accept?
We accept credit/debit cards, EFT, and other secure online payment methods. All transactions are processed safely to ensure your security and peace of mind.
For anything else, don’t hesitate to reach out to us at dashmateshop@gmail.com — we’re here to help! 🚗📱
